FAQ

How are my orders delivered?

Orders containing dry goods are dispatched using the EMS postal service or through a third-party logistics provider such as Kerry Logistics. Upon dispatch, customers will receive a tracking number to monitor their shipment.

For orders that include chilled or frozen goods, delivery is managed through third-party logistics services. These orders are packaged with care and transported in climate-controlled boxes to maintain the integrity of the products. A tracking number will also be provided once the order is dispatched.

What payment methods do you accept?

We accept a variety of payment methods to accommodate our customers' preferences. This includes all major credit and debit cards, such as Visa and MasterCard. Additionally, we offer online banking options and ATM bank transfers for most Thai banks.

Can I change or cancel my order?

Once an order has been placed, it cannot be changed or cancelled. This policy is in place to ensure the efficiency of our order processing system and to maintain the quality and freshness of our gourmet products. It is essential for customers to review their orders carefully before finalizing the purchase to avoid any discrepancies.

What is the refund and returns policy?

Our refund and returns policy is designed to ensure customer satisfaction while maintaining the integrity of our products. Goods can be returned within a period of 3 days under specific circumstances. These circumstances include:

1. Damaged or Defective Product: If a product arrives damaged or is found to be defective upon receipt, customers are entitled to initiate a return. It is essential to document the condition of the product upon arrival, as this will facilitate the return process.

2. Wrong Item: In the event that a customer receives an item that differs from what was ordered, a return can be initiated. Verification of the order details against the received product will be necessary to process this type of return.

To ensure a smooth return process, customers are encouraged to contact customer service within the 3-day window to report any issues. This proactive approach will help in addressing concerns efficiently and effectively.

It is important to note that returns outside of the specified conditions or after the 3-day period may not be eligible for a refund or exchange. Customers should carefully review their orders upon receipt to ensure satisfaction with the products received.

For further inquiries regarding the return process or specific cases, please reach out to our customer service team, who are equipped to provide assistance and guidance based on the outlined policy.